Frequently Asked Questions

A fixed ₪150 for a standard sedan (1-3 passengers) during daytime. Other cities have different fixed prices — see our pricing pages. Night (21:00-05:30) and Shabbat/holiday surcharges: +25%.

Three options for private rides: Cash (no surcharge), Bit (+₪20 flat fee), Paybox. Credit cards are NOT accepted for private rides — only for business clients with invoice billing.

Yes — we quote you a fixed price before you book, and that's what you pay at the end. No meter, no detours, no extras. If your flight is delayed, we wait at no extra cost.

Officially we accept Israeli Shekels (ILS). However, many drivers accept USD or EUR at a reasonable exchange rate — please discuss with the driver in advance. ATMs are available at TLV airport for instant ILS withdrawal.

Yes. Standard receipt provided by the driver. Need a proper tax invoice (חשבונית) for reimbursement? Tell us when booking — we'll arrange this through our business account.

Sedan (1-3 pax) — Skoda Superb, Hyundai, Mercedes. Station wagon (1-4 + luggage). Large taxi 6-7 — Mercedes Vito, VW Caravelle, Hyundai Staria. Minibus 12-16 — Mercedes Sprinter. VIP — Mercedes E/S Class, Audi A8, premium SUVs.

Typically 3-4 standard suitcases + carry-ons. For more luggage or larger items, request a station wagon (same price as sedan in most areas) or a large taxi.

Yes — mention what you're carrying when booking. Surfboards, ski equipment, cellos, etc., usually fit in a station wagon or large vehicle. Larger items may need a specific vehicle type.

Service animals: always welcome, no extra charge. Pets in carriers: allowed, please notify when booking. Larger pets uncarried: case-by-case — depends on driver and vehicle.

For regular sedan, 2-4 hours is usually fine. For large vehicles or minibus, 24+ hours. For Shabbat, holidays, or peak times (e.g., Sunday morning): 24-48 hours minimum. For Eilat or distant cities: 48+ hours.

Often yes — send us a WhatsApp message and we'll check availability within minutes. We can usually arrange pickups within 30-60 minutes in central Israel.

Yes — 24/7, including Shabbat and all Jewish holidays. Surcharge: +25%. Drivers are scheduled in advance — booking 24+ hours ahead is highly recommended for these times.

We track your flight automatically. If you land late, your driver waits — no extra charge. If you land early, we try to dispatch a driver sooner.

After clearing customs and collecting your luggage, exit to the main arrivals hall. Your driver will be waiting with a sign displaying your name.

Yes. Available: infant carrier (0-12 months), child seat (1.5-4 years), booster (4-8 years). Surcharge ₪20-30 per seat. Bringing your own seat: free. Always mention ages when booking.

Standard taxis can accommodate folding wheelchairs in the trunk. For full wheelchair accessibility with ramps, we coordinate with specialized accessible-vehicle providers. Notify us at least 48 hours in advance for these requirements.

Yes, always. All our drivers help load and unload luggage at no extra charge. Just ask if you need extra assistance.

Yes — see our Business page. NET-60 invoice billing, credit card payment (+₪50 surcharge), dedicated account manager. Email us with your company details to set up.

Yes — for business clients, we issue tax invoices in English (or Hebrew, your choice). VAT included. Format compatible with most international expense systems.

Yes, for sensitive corporate clients (law firms, embassies, M&A advisors). Send your template via email and we'll review and sign within 48 hours.